Carpet Care

How often should I have my carpets cleaned?

Carpet manufacturers recommend every 12-18 months for cleaning and protecting to keep their warranty valid. Varying on the amount of traffic and environment, some areas of the home like stairs, halls and family rooms may require more frequent cleaning. Carpets can hold up to three times their weight in dirt, and this dirt can act like sand paper, causing premature wear of the carpet fibers shortening the life span of the carpet and creating visible traffic lanes etched into the fibers.

I have heard that once you have your new carpets cleaned for the first time, then you will need to have them cleaned more frequently. Is this true?

One of the more common things I see, is the application of too much soap or spot cleaning agents on the carpet. If these are not rinsed out correctly, or at all, they can become sticky re-attracting dirt to the carpet over the next few months. We use a rinse agent in our rinse water to neutralize and prevent this. Most carpets come with a protector on them from the factory, after cleanings, many people do not have this protector put back on the carpet, to return it to like-new condition. The protector helps neutralize light soap residue, neutralize static charge which may be present due to traffic and beater bars, plus helps resist dust and dander’s from sticking to the fibers. We make every effort we can to assure that we rinse all the cleaning agents out to prevent this from happening, and when requested, apply Scotch Guard protectors to return carpets to like-new condition.

My carpets look good after cleaning but the same spots always reappear, why is this?

The most common problem we come across is excessive soap residue. This can be from spot cleaners, rental carpet machines with too much soap and/or inexperienced carpet cleaning technicians. If there is a lot of soap left behind, dust and dirt will collect to the sticky residue, usually 2-3 months after the cleaning and slowly get darker. If the spot appears in 1-2 days after the cleaning, then this is referred to as wicking, where colours transfer up during the drying process. This happens from spills like coffee, pop and animal urine (we have a 30 day guarantee in case there are wicking issues). We use a rinse agent to minimize soap residue from being left behind as well as proper cleaning techniques used to rinse pre-sprays out.


Do all stains come out?

No, not all stains come out, stains are usually permanent. However, most spots do come out. Most marks on a carpet are spots, which are removable, substances like coffees, teas, beverages containing artificially colouring, can stain the carpet. We have products for the removal of coffee, teas, wine and natural colouring, but results may vary due to previous products used, time and temperature of the beverage. Hot coffee and teas, can heat set into a carpet, requiring the cleaning temperature to be greater than that of the beverage at the time of the spill. Other factors contributing to the results can be the carpet fiber material and if a protector was previously present. In some instances, carpet repairs can be made to correct these, heat transfers or re-dying of the carpet, and/or specialty cleaning.

Do furniture dents come out when the carpets are cleaned?

Depending on the style of carpet, grade of under pad and weight of the previous object, sometimes the furniture dents will disappear over time, but not by having the carpet cleaned alone.

Do I have to Pre-Vacuum the carpet prior to having them cleaned?

Yes, we ask that you pre-vacuum the area’s to be cleaned the night before. This is to ensure that our machines can focus on removing the particulate from deep in your carpet that your vacuum does not get. Dry sand cleans up better then wet sand.

Do you move furniture?

Yes, we do move most furniture, using furniture sliders and by placing protective pads beneath for the drying process. Smaller objects are typically moved to non-carpeted areas or area’s not being cleaned. We do ask however, that you move all breakables and small furniture that you can. In bedrooms, the traffic areas are cleaned around the beds, and exposed flooring in closets. We do not move beds, computers, entertainment centres, tv’s, pianos, antiques, plants or objects that our technicians can not move safely according to WCB regulations.

How long does it take for the carpet to dry?

Dry times can vary depending on the carpet density, fiber content, soil level of carpet, weather and humidity to name a few. The hotter the water used for the cleaning, the faster the dry time will be. Our powerful truck mounts can heat the water beyond boiling point, for high rise apartments we are limited to the temperature of the water from your boiler tanks. Increased air flow also assists in the drying time. We use machines designed for maximum water extraction and follow proper cleaning techniques to achieve the fastest dry times possible. Usually between 3-4 hours is normal, but in ideal environments it can be a little over an hour to be surface dry. Deep down moisture and humidity can take 24 hours.

What are the black lines near my base boards, and do you remove them?

The dark lines are referred to as filtration lines, commonly along the edge of stairs, base boards, under closed doors, and usually more prominent in homes containing forced air heating. This is due to the building process, and is caused by gaps beneath the dry wall, to allow for air circulation. Because of our wet climate on the west coast, the air circulation is meant to help dry out any moisture within the wall cavity before the moisture rots the wood or cause moulds. We use specialized crevice tools to address these areas, guaranteed to reduce or remove these lines.