Do all stains come out?
No, not all stains come out, stains are usually permanent. However, most spots do come out. Most marks on a carpet are spots, which are removable, substances like coffees, teas, beverages containing artificially colouring, can stain the carpet. We have products for the removal of coffee, teas, wine and natural colouring, but results may vary due to previous products used, time and temperature of the beverage. Hot coffee and teas, can heat set into a carpet, requiring the cleaning temperature to be greater than that of the beverage at the time of the spill. Other factors contributing to the results can be the carpet fiber material and if a protector was previously present. In some instances, carpet repairs can be made to correct these, heat transfers or re-dying of the carpet, and/or specialty cleaning.
Do furniture dents come out when the carpets are cleaned?
Depending on the style of carpet, grade of under pad and weight of the previous object, sometimes the furniture dents will disappear over time, but not by having the carpet cleaned alone.
Do I have to Pre-Vacuum the carpet prior to having them cleaned?
Yes, we ask that you pre-vacuum the area’s to be cleaned the night before. This is to ensure that our machines can focus on removing the particulate from deep in your carpet that your vacuum does not get. Dry sand cleans up better then wet sand.
Do you move furniture?
Yes, we do move most furniture, using furniture sliders and by placing protective pads beneath for the drying process. Smaller objects are typically moved to non-carpeted areas or area’s not being cleaned. We do ask however, that you move all breakables and small furniture that you can. In bedrooms, the traffic areas are cleaned around the beds, and exposed flooring in closets. We do not move beds, computers, entertainment centres, tv’s, pianos, antiques, plants or objects that our technicians can not move safely according to WCB regulations.
How long does it take for the carpet to dry?
Dry times can vary depending on the carpet density, fiber content, soil level of carpet, weather and humidity to name a few. The hotter the water used for the cleaning, the faster the dry time will be. Our powerful truck mounts can heat the water beyond boiling point, for high rise apartments we are limited to the temperature of the water from your boiler tanks. Increased air flow also assists in the drying time. We use machines designed for maximum water extraction and follow proper cleaning techniques to achieve the fastest dry times possible. Usually between 3-4 hours is normal, but in ideal environments it can be a little over an hour to be surface dry. Deep down moisture and humidity can take 24 hours.
What are the black lines near my base boards, and do you remove them?
The dark lines are referred to as filtration lines, commonly along the edge of stairs, base boards, under closed doors, and usually more prominent in homes containing forced air heating. This is due to the building process, and is caused by gaps beneath the dry wall, to allow for air circulation. Because of our wet climate on the west coast, the air circulation is meant to help dry out any moisture within the wall cavity before the moisture rots the wood or cause moulds. We use specialized crevice tools to address these areas, guaranteed to reduce or remove these lines.